Haha- I am sitting in front of my computer making myself laugh at the silliest things today, because I am quite delirious. If no one has heard- the travel industry has gone crazy due to Northeast Weather- I'm talking 20 inches of snow and high gusts of winds on Sunday 12/26 and Monday 12/27... so little me that wants to enjoy Christmas with my family decides to go to St. George with Lo and have a marvelous time- I just LOVE my family- they always bring me back to reality and keep me smiling. I get back 12/26, Sunday night and wow there are cancellations for Jetblue! and I mean crazy cancellations, like 40,000 displaced customers on our airline alone, so I decided to go to bed and worry about it the next day. Monday, our wait time rarely dropped below 40 minutes with 1000+ calls waiting to be answered and today we received an e-mail that in total we cancelled reservations for 123,000+ travelers, and I think I personally have spoken to what feels like half of them.. I feel like the walking dead! Oh and I just read there were 10,000+ bags stranded. Hopefully, the call volumes drop and fingers crossed no more cancellations or delays for both customer service and airport crewmembers. I am astonished to realize how many people/vacations/family get-togethers/doctor appts were displaced due to snow and wind. I for one am grateful I work in my basement and don't have to drive in that mess. I'm also glad that my overtime hours are helping me pay off my credit card!
I wrote this weeks ago now- meaning to add pictures of the crazy weather but forgot about it until I wanted to 'blog' about something else and thought why not post this also.
It feels like life has been on repeat with my job and no end in site. There have been FOUR additional irregular operations since Dec 26th including the current one happening in New York and Boston with 150 plus flight cancellations and more overtime! As a sidenote JB lost 30 million dollars in revenue with just the December IROP- joy for profit sharing :( I had empathy and even sympathy with and for the Christmas IROP travelers but now people seem to be just as tired of the weather and think we enjoy not getting them to their destinations. I don't know how many times I've had to say unfortunately nature is just not cooperating with the east coast this month and yes it is snowing in New York have you looked outside and no we are not cancelling flights becuase of last weeks weather- it's another storm- enjoy :) And now today after a few days of sunny but cold weather it snowed here in Utah. When will this winter ever end and am I willing to continue living in a place that has such crappy weather for 6 months out of the year?? However, it could be worse- New Hampshire was -35 degrees a few days ago!
No comments:
Post a Comment